Refunds & Cancellation

Last updated: 27 August 2026

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1. Everything is free to try, so you rarely need a refund

You never have to spend anything to find out whether ReactionCut works for you. Every feature is free, at full resolution, with unlimited exports. Free output simply carries a watermark. You only ever pay to remove that watermark (1 credit = 1 finished video). Please make one complete free video first. That way you know your files, your browser and your machine all work, and that you like the result, before any money changes hands.

2. Credits are non-refundable

Because you can confirm the tool does exactly what you want for free first, credits are sold as non-refundable. Once bought, a credit stays on your account until you use it, with no subscription and no expiry, but the purchase itself is final. Buy credits only once you are sure.

3. Where the law requires a refund

Where mandatory consumer law gives you a refund right, for example the EU/UK 14-day right of withdrawal, we honour it for credits you have not yet used. When you spend a credit, the watermark-free video is delivered to you immediately; by spending it you expressly request that immediate delivery and acknowledge that you lose the statutory right of withdrawal for that spent credit. Unspent credits on your balance keep any statutory right that applies to you.

4. Failed or cancelled generations are never charged

A credit is taken only when a generation finishes successfully. If it fails, is cancelled, or the tab closes halfway through, nothing is charged. If a credit was taken but you did not receive a usable video, that is our problem, not yours: tell us what happened and we will put the credit back on your balance.

5. How to reach us

One e-mail to help@reactioncut.com from the address on your account, saying what you bought and what happened. We answer within a few working days. Any refund we do issue (a statutory one, or a credit put back after a failed generation) is handled by Paddle.com Market Ltd and normally appears within 5–10 working days.

6. Chargebacks

Please contact us before opening a chargeback. It is faster for both of us. Accounts with a chargeback filed without contacting us first may be suspended pending review.

Something here unclear, or does it not match what you saw? Ask us, or write straight to help@reactioncut.com.